Refund policy

Online Purchases – we are proud of our products, and we hope that you are delighted with your order. However, if for any reason, you are not entirely satisfied, you may return any item(s) in its original condition for a full refund within 14 working days of delivery. Original condition means that the item(s) packaging has not been damaged and free from scratches or marks.


Please ensure that the package is wrapped securely and for your protection we recommend that you use a recorded delivery service and retain your proof of postage as we cannot accept liability for goods lost in transit. Please could you also notify our customer services team via email address: before any return is made so we are aware of its arrival and therefore will minimise the time for a refund.

Online product purchase return address: Nails & Brows, 31 Berkeley Street, Mayfair, London W1J 8EJ.

Inside your package, please print the following:

  • Your name
  • Print your order number
  • Highlight the item(s) being returned
  • Include the reason for return